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Please complete all of the fields and select a subject from the dropdown list, as this is necessary for us to expedite a reply to your email. The illustration above depicts the silver & black rating label that is attached to your machine. The Product & Serial No are circled.If you are not the owner of a Flymo product please type 'Not Flymo' in the Product No field.If the rating label is missing please type the model name, e.g. Turbo Compact 300, of your machine in the Product No field and the approximate date of purchase in the Serial No field.